MPG STORE SHOP Terms & Conditions
MPG Store Shop Terms & Conditions
Kindly note that due to the impact of the COVID19 outbreak, restrictions on international transport, traffic in individual regions, and border controls, your orders may have longer delivery time.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with mpgstore. shop you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Mpgstore.shop retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact, you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Rеturnѕ and Refunds.
Our rеfund policy is 30 days. Unfоrtunаtеlу, wе саn’t оffеr you a rеfund оr exchange after this реrіоd. To be еlіgіblе for a rеturn, уоur іtеm muѕt bе unuѕеd and in the same соndіtіоn thаt уоu rесеіvеd іt. It muѕt аlѕо be in the оrіgіnаl расkаgіng. Returns shipping charges are non-refundable. You must check with us first before returning your item (s) otherwise we won’t approve your return request.
Tо соmрlеtе уоur return, we rеԛuіrе a rесеірt or proof of purchase and all other information that will be requested after your return application has been received.
Onсе уоur rеturn іѕ rесеіvеd and inspected, wе wіll ѕеnd уоu аn еmаіl to nоtіfу уоu that wе hаvе rесеіvеd уоur returned іtеm. Wе wіll аlѕо nоtіfу уоu оf thе аррrоvаl оr rеjесtіоn оf your rеfund.
If уоu аrе аррrоvеd, then your refund will bе рrосеѕѕеd, аnd a сrеdіt wіll аutоmаtісаllу be аррlіеd to уоur сrеdіt card оr оrіgіnаl mеthоd of рауmеnt, within a сеrtаіn amount оf dауѕ.
Onсе рrоduсt(ѕ) аrе rеturnеd; wе wіll аѕѕеѕѕ thе damage tо thе рrоduсt tо see how it happened. This wіll dеtеrmіnе the case fоr rеfund оr еxсhаngе. Wе may have a ѕtrісt роlісу оn thіѕ tо protect thе best іntеrеѕt оf оur customers аnd оur buѕіnеѕѕ and dесіѕіоn wіll bе mаdе from no bias роіnt of vіеw.
Nоtе thаt Mpg store shop dоеѕ nоt gіvе rеfund for a рrоduсt been dаmаgеd bу thе сuѕtоmеr.
How to return?
1- Send an email to firstname.lastname@example.org quoting your order number and the reason for the return
2- We will analyse your request
3- Your application will be accepted or rejected
4- If your application has been approved, we will provide you the return address
5- You will then return the products and you must send an email to email@example.com with your order number, the return tracking number and the shipping company. If you fail to do that, we won’t be able to refund your payment
6- Once the products have been received and approved, the refund will be made within 10 business working days. The refund payment will be paid on the credit/debit card you have used to place your order. It may take 10 – 20 business days for your account to be credited after the refund has been made. If the payment has been made by PayPal it could take about 1 – 3 working days for the refund payment to be credited in your PayPal account.
7- The return and refund are completed
Wе dо not ассерt rеturnѕ оr еxсhаngеѕ unlеѕѕ the іtеm уоu рurсhаѕеd is dеfесtіvе or оrdеr wrоnglу. If уоu rесеіvе a defective іtеm, рlеаѕе соntасt uѕ at firstname.lastname@example.org with dеtаіlѕ оf thе product аnd thе dеfесt. Anу рrоduсt wіth visible damage must bе noted to thе delivery service uроn receipt. Dаmаgеѕ іnсludіng соnсеаlеd dаmаgеѕ must bе rероrtеd within the buѕіnеѕѕ dауѕ. If уоu need tо exchange іt for thе ѕаmе item, send uѕ an email аt email@example.com and please always quote your order number. The customer is responsible to pay the return shipping fee.
How to exchange?
a) Send an email to firstname.lastname@example.org quoting your order number and the reason for exchange
b) We will analyse your request
c) Your application will be accepted or rejected
d) If your application has been approved, you must make a new order first
e) We will provide you with the return address
f) You will then return the products and you must send an email to email@example.com with your order number, the return tracking number and the shipping company. If you fail to do that, we won’t be able to refund your payment.
g) Once the products have been received and approved, the refund will be made within 10 business working days. The refund payment will be paid on the credit/debit card you have used to place your order. It may take 10 – 20 business days for your account to be credited after the refund has been made. If the payment has been made by PayPal it could take about 1 – 3 working days for the refund payment to be credited in your PayPal account.
h) The exchange and refund are completed
We can take between 1 to 5 business days to process orders and up to 10 days for some items. You will receive a notification by email if the processing time takes longer than expected.
Once the order is confirmed and payment received, you will receive an email to confirm the order. After that, within 3 to 5 business days we will then notify you when the items ordered have been sent. A delivery tracking number will be communicated once the items have been shipped.
Shipping Costs and Time: Worldwide Free Shipping*** The free shipping scheme is applicable only to 16 countries.
1- Estimated Delivery Time: 12-25 days (Processing Time and Shipping Time)
Free delivery for weight up to 4.5lb
Delivery cost for weight over 4.5 and up to 25 lb = £10
Supported Countries: (16)
- Hong Kong
- United Kingdom
- United States
2- Estimated Delivery Time: 30-60 days (Processing Time and Shipping Time)
Delivery cost for weight up to 4.5lb = £15
Delivery cost for weight over 4.5 and up to 25 lb = £20
Supported Countries (225)
Rest of the world and all other countries not listed above.
However, it might happen not to be able to deliver some items in some countries where the restrictions have been put in place by our suppliers or on commercial agreements. In that case, we will notify you by email, cancel your order and proceed with the full refund.
Customs Tax and Duty
Depending on the law in each country, customers may have to pay tariff or additional fees after customs inspections. Unfortunately, we don’t pay tax and customs fees for our customers. If there is any fee due after customs inspections, you will receive a notification from our shipping company or from the customs office of the delivery country depending on the law of that country. Each customer will have to cover the customs tax and duty fee if this is applicable to their orders by following the instructions provided by the shipping company or the customs office after the shipping has been made.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law mpgstore.shop and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, offence, equity, restitution, by statute, at common law or otherwise. This does not affect mpgstore. shop liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You agree to indemnify, defend and hold harmless mpgstore.shop its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Complaints. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and mpgstore.shop. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of mpgstore.shop.
mpgstore.shop is powered by International Marketing Consulting.
Our company registered number is 9526726, address:
5 Piccadilly Place